Terms and Conditions

Terms of Use and Agreement

Identifying Purpose of Collection 
When you purchase airline tickets or make a flight booking either by contacting or arriving at Sultan Travel (an IATA and TICO accredited travel agency), or by booking directly online you will be required to provide certain personal information to complete your transaction. This may include name, address, telephone number, credit card number and expiry date. The information is required to identify you, in order to contact you, if necessary and to complete the process of your purchase. We also request your gender to assist in estimating the aircraft’s total load and as an additional identifier, for your benefit both for your safety and your total flight experience. Please keep in mind that this information will be forwarded to the airport staff as well as to the flight crew. In some cases, some airports extend contracts to partners or other airlines which will require your information as well. If you are a passenger in need of special assistance, your information may also be transferred so that the receiving airline can accommodate you as best as possible. Sultan Travel Ltd., along with our airline partners, takes into account for your safety and your fellow passengers and crew, this is why your thorough information is required. Your information, enables for airlines to plan ahead and make the necessary reservations to arrange, if needed, specialized seating and to increase safety.

Representations and Warranties
By using or accessing our web site, you represent and warrant that you: are at least 18 years of age, and have the legal right and ability to enter into this User Agreement and to use or access our web site in accordance with its Terms.

Sultan Travel Ltd. special offers
When you book your travel with www.sultantravel.ca, you may be added to our email list that will be used to contact you occasionally with offers that we feel will be of interest to you. If you do not want Sultan Travel Ltd. to contact you with offers or if you wish to access, correct or delete your Data held by us, please contact us at any time simply by sending email to [email protected]

When you book your travel or join www.sultantravel.ca, the fact of your doing so provides Sultan with your implied consent to use your information to fulfill your request.

Limiting Use, Disclosure and Retention
Sultan Travel Ltd. will not use or disclose your personal infor
mation for purposes other than those for which it was collected without your explicit consent or as required by law. You should understand that all travel agencies and airlines, including Sultan Travel Ltd. are required by new security laws in the U.S. and several other countries to give border control agencies access to passenger data. Accordingly, any information we hold about you and your travel arrangements may be disclosed to customs and immigration authorities of any country in your itinerary.

Customer information is retained for as long as necessary to fulfill the purposes for which it was collected. Contact;

Transport Canada: http://tc.gc.ca/eng/tc-main.htm

Foreign Affairs and International Trade Canada: http://www.international.gc.ca/international/index.aspx

Transportation Security Administration-USA (for Secure Flight program)http://www.tsa.gov/what_we_do/layers/secureflight/index.shtm

If there are any other questions you many need answered, please do not hesitate in reaching us.

Pristine Group of Companies : 
3 Bestobell Road, Toronto, Ontario, Canada M8W 4H2
1-866-744-6880 or [email protected]

Limitation of Liability  
Sultan travel Ltd. assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its websites or for any illegal intrusion or intervention in the IT systems.

Sultan Travel Ltd. reserves the right to interrupt or discontinue any or all of the functionality of its websites. Sultan travel Ltd. accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its websites resulting from actions or omissions of Sultan Travel Ltd. or any third party.

Change of Information
The content of our Websites may contain inaccuracies or errors. Sultan travel Ltd. reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so. If we decide to modify our Terms of Use, we will post a new dated version on our website. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarize yourself with any changes.

Disclaimer of Warranties

Sultan Travel Ltd. is grateful for your patronage for the last 25 years, and look forward in working with you in scheduling your travel arrangements. We hope you enjoy your flight, and bon voyage.

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