Permission to enter another country is the sole prerogative of that country and entry may be refused even travel documents are complete“.

For “travel to a foreign country“, passengers must ensure that they have all necessary travel documents such as a PASSPORT orVISA, as directed by embassies and consulates.

Please verify in advance whether your transit and/or destination country or countries require a VISA for transit or entry, and apply well in advance.

Please visit the “Canadian Foreign Affairs and International Trade” and/or “IATA” websites (at the bottom or in the links section),or contact the local consulate or embassy of the country you are transiting/entering.


A “TICKET constitutes the documental proof of stipulation of the contract of carriage between the carrier and the passenger indicated on the ticket.

Please review these stipulations what “you are agreed by purchasing the ticket“; from the carrier’s web pageIf any conflict occurs in this contract during your journey, contact to carrier’s Customer Relations Department immediately.

An ELECTRONIC TICKET is the electronic version of the conventional paper ticket which stores all reservation, flight and ticket data in the airline system.

An electronic ticket can NOT be alteredlostforgotten orstolen. Your “E-TKT Receipt” is just the copy of this electronic data. 

Name on the ticket must be the same that appears on the passport.


RESERVATION” must be done with the same name that appears on your passport. Name change is not permitted by the airlines. 

If you have an existing “Medical Condition“, you should be able to fly on a commercial aircraft without difficulty. However, you may need to take some precautions. Please consult with your doctor first.
It is also important to check with your doctor 6-8 weeks before travelling for advice about the “vaccinations required” for the places you’re visiting.

If your “Child” is traveling alone, airline(s) will provide assistance , ensuring your child’s safety and comfort. Please remember to request this service (unaccompanied minor) when booking the ticket since it’s subject to age and time restrictions.

If you like to take your “Pets” along on your flight, please notify the airline at the latest 24 hours before the departure date.


Passengers must arrive at the AIRPORT check-in counter  “at least 3 HOURS prior to departure“, due to OPERATIONAL andSECURITY reasons.
Check-in counters will be closed a minimum of 60 minutes prior to the scheduled departure time of international flights.

You can CHECK-IN “online/mobile” from 24 hours before your flight’s scheduled departure time or alternatively, you can use an “airport check-in kiosk” which takes just a few minutes.

Please remember to “RECONFIRM” your flights “3 days prior” to departure, you will be notified if there is any last minute schedule change.

Carriers try their best to provide seats for all confirmed reservations made, but still there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. In such cases they offer DENIED BOARDINGcompensation and services for passengers.


For reasons of safety, “International Air Transport Regulations” prohibit the carriage of certain objects, either in carry-on or checked baggage.

PACK your baggage PERSONALLY or SUPERVISE the packing process. CHECK all closed boxes and packages. Never ACCEPTbelongings from other people for delivery to someone you don’t know.

* Do not forget to fill in a NAME TAG and attach it to each piece of your baggage, during the check-in process.

LABEL your bags inside and out with your name, destination address, email address and mobile or cell number.

If you have medications and injection needles in your carry-on luggage, it’s advisable to have a doctor’s certificate with you which confirms that it is medical material for personal needs.

PETS are not included in the baggage allowance, and are counted as excess baggage.


A “PASSPORT” is the only reliable and universally accepted travel and identification document available to people for the “purpose of International Travel ” and it proves that you have a right to return to your country.

Please remember to renew your passport before it expires. You may need it unexpectedly and/or urgently in the future.

* Some countries require that your passport be valid for six months beyond your date of entry.

* U.S. law requires Canadians to present a valid passport to enter to USA by water, by land and by air.
(exception :

Please use the
 same name that appears on your passport when requesting a reservation.

Starting on July 1, 2013, all new Canadian passports issued will be electronic passports, or ePassports. At that time, adult applicants will have the option of a 5- or 10-year ePassport for both first-time applications and renewals, while children’s ePassports will be issued for a maximum of 5 years.


TRAVEL INSURANCE is designed to protect your travel investment and ensure you to travel with confidence.
” If you plan to travel outside of Ontario, it is strongly recommended that you obtain additional private medical insurance and fully understand what your policy covers.”  (OHIP)

There are several different types of travel insurance that can be purchased (individually or as a package) and separately from your travel document.

We sell Blue Cross Travel Insurance

* Protect your travel investment from unforeseen emergencies with “Trip Cancellation & Interruption” insurance.

* Protect yourself with “Emergency Medical” insurance you can count on, no matter where in the world you’re travelling.

* “Visitors to Canada” policy is to protect family and friends who come to visit; new immigrants who are awaiting for government health insurance plan coverage; people in Canada on a student or work visa.                      


Please inform reservation agent for your “MEAL” selection (Muslim, Kosher, vegetarian, diabetic, non-dairy, child meal etc.) in advanced. 

Please let us know before you travel if there is any special request, such as” wheelchair, oxygen, medical alert, meet and assist, unaccompanied minor ,,, ” and/or informative request ” deaf or blind passenger, other language than board city, deportee ,,,,”.

Special requirements specified by 
IATA, should be made at least24 hours before departure.


If your baggage is DELAYED or DAMAGED upon arrival, you mustREPORT immediately to the local airline baggage tracing desk or to the local airline representative “with which your flight terminates” so that an official report can be filed. 

You will then receive a written confirmation with a reference number. Please keep this safe as you will need it again, andfollow up the airline instructions.


1) Online BOOKING ENGINE is an online reservation system tomake a booking” ONLY. Engine uses our office’s special fares.
2) Booking engine does NOT issue/change/refund a ticket automaticalyYour online “reservations” will be “ticketed” in our office by our agents during our business hours. Please remember;Reservations are subject to final approval of our office for ticketing.
3) Any booking made on the last day of a sale program orticketing limit and after our office business hours (pls. see in “contact us” section), will be subject to the new available fare and exchange rate (if trip originates in another country), on the following business day. If you do not receive your TICKET in 24 hrs. please contact to our office.
4) Please read “purchase conditions”, and only continue if you are agree during the booking process, since you will be responsible for your booking(s)and ticket(s).

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